NQB Security
Security Systems / QLD
Security Systems / QLD
Someone watching at 2am, without the three year contract and the call centre that usually come with it.
No obligation, and no one will chase you afterwards.
Back to base monitoring means that when your alarm triggers, a control room sees it and acts, whether you are asleep, overseas or in a meeting. NQB Security arranges monitoring for homes and businesses across South East Brisbane, priced per site and set out in writing before you agree to anything. If you would rather self-monitor through the app, that works too, and you can add back to base later without changing the system.
Monitoring only works if the call list and response steps are actually right for your site.
01
Users: monitoring centre
Rule: call list contacted in order
02
Users: backup contact
Rule: escalated after an agreed time
03
Users: police or patrol
Rule: respond per agreement
When the alarm triggers, the signal goes to the receiver. The operators follow the response plan agreed for your site: typically contacting you and your nominated people in order, and escalating from there. The point is that a 2am alarm is acted on at 2am, not discovered on your phone at 7.
Every system we install can run self-monitored at no monthly cost: the alarm triggers, your phone tells you, and you decide what to do. It suits plenty of homes, and it is an honest option most companies bury because it does not carry a monthly fee. The trade-off is that it depends on you seeing the notification. A phone on silent at 2am is the whole difference between the two options.
For commercial sites, monitoring is usually less about break-ins and more about accountability: arm and disarm reporting that shows the site was actually secured each night, alerts when it was not, and a record your insurer and your director both understand. Monitoring pairs naturally with a service agreement, so faults surfaced by the control room have somewhere to go.
Monitoring here is month to month per site. What it covers, what it costs and how you leave are set out before you sign anything. If you have been burned by a three year monitoring contract before, that experience is common, and it is the reason this section exists.
01
Doors, credentials and site records that do not leave the next person guessing.
02
Cameras positioned to identify people and footage you can find when it matters.
03
Systems that staff and households can arm and disarm without a manual.
04
Apartment, strata and commercial entry systems with a documented handover.
06
A fault path for systems that have stopped working or been left undocumented.
Monitoring is priced per site, set out in writing before you agree, and runs month to month. Self-monitoring through the app costs nothing ongoing.
Self-monitored means the alarm notifies your phone and you respond. Back to base means a control room sees the alarm and follows an agreed response plan, whether or not you see your phone. Self-monitoring suits people who are reachable; back to base suits businesses, frequent travellers and anyone who wants it handled at 2am without their involvement.
Usually, yes. If the existing system is in working order and can communicate, it can generally be connected to monitoring. We inspect it first, fix anything that would cause false alarms, and document it, because a monitored system that false-triggers weekly costs you money and goodwill.
No. Monitoring runs per site with the inclusions set out up front. If you want to stop, you stop. The system keeps working self-monitored; you are not left with dead equipment the way some bundled contracts leave people.
The control room follows the response plan agreed for your site: contacting you and your nominated people in order. For faults rather than alarms, you call 1300 153 645 and it is treated as a fault, not a sales call.
Security Systems / QLD
Security systems installed and serviced by one person across South East Brisbane.