Privacy Policy

Last updated: 10 September 2026

1. Introduction

NQB Security (“we”, “us” or “our”) provides security and communications solutions, including the installation, servicing and maintenance of CCTV systems, alarm systems, access control systems, intercoms and related security equipment. Where requested and available, we may also assist clients with monitoring solutions.

We respect your privacy and are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

This Privacy Policy explains the types of personal information we may collect, how we use and protect that information, and how you can contact us about your personal information.

2. Personal Information We May Collect

The personal information we collect depends on how you interact with NQB Security and the services you request.

This may include:

your name, phone number and email address;
your residential or business address;
business and contact details;
property or site information required to quote, install, service or maintain security equipment;
information about existing CCTV, alarm, access control or intercom systems;
access information that may be required to complete installation or servicing work;
records of enquiries, quotes, appointments and communications with us;
billing, invoicing and payment information; and
technical information associated with security equipment that we install, configure, maintain or troubleshoot.

Where monitoring services are provided, additional information may be processed in connection with the operation of the relevant security system, depending on the monitoring arrangement.

We only seek to collect information that is reasonably necessary for our business activities and the services we provide.

3. How We Collect Personal Information

We may collect personal information when you:

contact NQB Security by phone, email or through our website;
submit an enquiry or request a quote;
engage us to install, repair, maintain or upgrade a security system;
arrange an appointment or site visit;
communicate with us regarding an existing security system;
make a payment or receive an invoice; or
otherwise provide information to us in connection with our services.

We may also receive relevant information from an authorised property owner, property manager, business representative or other person arranging services for a property.

Our website may automatically collect limited technical information through cookies, analytics tools or similar technologies.

4. How We Use Personal Information

NQB Security may use personal information to:

respond to enquiries and quote requests;
arrange site visits and appointments;
assess security requirements;
install CCTV, alarm, access control, intercom and related systems;
configure security equipment;
provide repairs, servicing, maintenance and technical support;
facilitate monitoring services where requested;
communicate with clients about their systems or services;
prepare and manage quotes, invoices and payments;
maintain appropriate business and service records;
improve our services and customer experience; and
meet applicable legal, regulatory, insurance and accounting obligations.

We will not use personal information for an unrelated purpose unless you have consented to that use or the use is otherwise permitted or required by law.

5. CCTV, Alarm and Security System Information

When NQB Security installs or services CCTV, alarm, access control or other security equipment, we may need temporary access to the system to configure, test, diagnose or maintain it.

This may include access to system settings, device information, event logs or other technical information necessary to perform the requested work.

NQB Security does not claim ownership of footage, recordings or other security data generated by a client’s system.

Where we do not provide ongoing monitoring or storage services, the client is generally responsible for managing their security system and the information it records after installation or servicing has been completed.

Where NQB Security or a third-party provider provides monitoring or cloud-based services, the handling and storage of information may depend on the particular service and platform being used.

Property owners and operators are responsible for ensuring their CCTV and other surveillance systems are operated in accordance with applicable privacy, surveillance and workplace laws.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services, including to:

technicians or service providers assisting us with the requested work;
suppliers and manufacturers where technical support or warranty assistance is required;
monitoring service providers where a client has requested monitoring;
IT, website, accounting, payment or other business service providers;
insurers and professional advisers; and
government authorities, regulators, courts or law enforcement agencies where disclosure is required or authorised by law.

We do not sell personal information to third parties.

7. Third-Party Security Platforms

Some security systems use third-party applications, cloud platforms, monitoring services or manufacturer-operated systems.

If you choose to use one of these services, information may also be collected, stored or processed by the relevant third-party provider.

Those providers may have their own privacy policies, terms and data storage practices. We encourage clients to review the privacy terms applying to any third-party security platform they use.

Some providers may store or process information outside Australia.

8. Direct Marketing

Where permitted by law, we may occasionally contact existing or prospective clients about NQB Security services that may be relevant to them.

You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where one is provided.

9. Website and Cookies

The NQB Security website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve the online experience.

Depending on the services used on our website, information such as your browser type, device information, pages visited and general website usage information may be collected.

You can control cookies through your browser settings. Disabling some cookies may affect how certain website features operate.

Our website may also contain links to third-party websites. NQB Security is not responsible for the privacy practices of external websites.

10. Protecting Personal Information

We take reasonable steps to protect personal information from misuse, loss, interference and unauthorised access, modification or disclosure.

The measures used may include password protection, access controls, secure electronic systems and limiting access to information to people who reasonably require it.

No electronic transmission or storage method is completely secure, so absolute security cannot be guaranteed.

11. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or to satisfy applicable legal, accounting, warranty, insurance or business requirements.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

12. Access and Correction

You may contact NQB Security if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access to personal information.

There may be circumstances where we cannot provide access to particular information. Where applicable, we will explain the reason.

13. Privacy Complaints

If you have a concern about how NQB Security has handled your personal information, please contact us so we can investigate the matter.

If your concern is not resolved, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, business practices or legal obligations change.

The latest version will be published on our website with the date of the most recent update.

15. Contact NQB Security

For questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:

NQB Security
ABN: 63 701 632 573
Queensland Security Firm Licence: 4567625
Phone: 1300 153 645
Email: hello@nqbsecurity.com.au

Nathaniel pemberton

Got Nik out to install cameras and alarms for a customer of ours, very easy to deal with, knowledge was second to none and very efficient, worth every penny

Andrew vB

Nik is a top notch security system service provider. At very short notice due to an urgent need Nik quoted, arranged, installed and commissioned a security alarm system in my home. He specified something that met my needs and best of all is easy to use day to day. Nik also communicates clearly, and every time he said he would do something he did exactly that. He is also respectful, has a high standard of work and cleans up after himself to round it off. 5 stars! Recommended!

Jason Anderssen

We recently needed to upgrade our CCTV security system covering the entire car park and rooftop entertainment area of our unit block. I initially received a quote from an existing installer I had used a number of times for residential installations, however he had several issues trying to work out how to get a camera to the rooftop of this complex. Because of this, I decided to seek a second quote. I contacted Nik and asked if he could inspect the building and provide a quote, and I have to say he exceeded my expectations with both his knowledge and professionalism. When he arrived, I suggested we tackle the rooftop first to see if the installation was even going to be possible. He had no issues at all — he clearly explained how it would be installed and made it sound effortless. We then proceeded to inspect the rest of the car parks. I cannot recommend Nik highly enough. He is prompt, courteous, and extremely professional. It’s a 10 out of 10 from our experience — he definitely deserves a 5-star rating.

Bradley Dowling

Nik was professional and fantastic to deal with. Installed our cameras and completed our cabling perfectly. 100% recommend for your security and comms needs.

Matthew King

Thanks Nik for your expertise and professionalism on the job great work mate the cameras and the knowledge sercruity systems the job made it very easy and clear directions for me very easy to use

Bec A

Nik came to fix some issues with our home alarm system and intercom. He was on time, professional and very competent. Fixed both issues quickly despite having to troubleshoot. Would definitely use him again!